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FAQ

Frequently Asked Questions

Answers to common questions about getting started.

Simply fill out our contact form or email us at hello@lumanaire.co.za. Tell us about your business and what you need — we'll respond within 24 hours with a personalised recommendation.

We typically respond within 2-4 hours during business hours (Mon-Fri, 8am-6pm SAST). WhatsApp messages often get faster responses. After hours, our AI support agent acknowledges your message and a human follows up the next morning.

Yes. Your first consultation is free — 30 minutes to understand your business, discuss your needs, and explore whether One Hub or our agency services are the right fit.

It helps to know: your industry, team size, current tools you use, biggest operational pain points, and budget range. But don't stress — we're happy to start with just a conversation about your business.

For One Hub, pricing is straightforward: R299/user/month. For custom projects (websites, apps, AI), we need a brief discovery call to understand scope before quoting — but we can usually provide an indicative range via WhatsApp.