Privacy Policy

Effective date: 8 April 2026. Lumanaire (Pty) Ltd (“Lumanaire”, “we”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

1. Information We Collect

When you use our contact form, we collect:

• Name (first and last)
• Email address
• Phone number (optional)
• Company name (optional)
• Service interest and message content

We also collect anonymous usage data through Vercel Analytics, which does not use cookies and does not track individual visitors.

2. How We Use Your Information

• To respond to your enquiry within 24 hours
• To provide a proposal or quote for requested services
• To improve our website and service offerings
• To comply with legal obligations

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

3. Third-Party Services

We use the following services to operate this website:

• Vercel — website hosting and privacy-friendly analytics
• Resend — transactional email delivery for contact form submissions

These services process data on our behalf and are bound by their own privacy policies.

4. Data Retention

Contact form submissions are retained for the duration of our business relationship or until you request deletion. Anonymous analytics data is retained for up to 12 months.

5. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

6. Cookies

This website does not use tracking cookies. Vercel Analytics is cookieless and privacy-friendly by design.

7. Contact

For any privacy-related queries, data access requests, or to exercise your rights under POPIA, contact our Information Officer at hello@lumanaire.co.za.